Shipping policy

Shipping & Preorder Policy

At Superbrats, we aim to deliver your orders safely and as quickly as possible.

Please read our shipping policy carefully before placing an order.

Order Processing Time

All orders are usually processed within 1–3 business days after confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

During high-demand periods, launches, sales, festive seasons, or preorder campaigns, processing times may be slightly extended.

Preorder Items

Certain products may be available for preorder before they are officially released or restocked.

Estimated dispatch timelines for preorder items will be mentioned on the product page wherever applicable.

If your order contains both preorder and ready-to-ship items, the entire order may be shipped together once the preorder item becomes available, unless stated otherwise.

Preorder timelines are estimates and may be subject to delays due to manufacturing, supplier, or logistics-related reasons.

Shipping Timeline

Estimated delivery timelines:

  • Metro cities: 3–6 business days
  • Other locations: 4–8 business days

Delivery timelines are estimates and may vary depending on:

  • courier partner operations,
  • weather conditions,
  • remote delivery locations,
  • preorder fulfillment timelines,
  • or unforeseen logistical delays.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

We may offer free shipping on selected orders, promotions, or minimum cart values from time to time.

Order Tracking

Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp (where applicable).

Please allow some time for tracking information to become active after dispatch.

Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping information.

Superbrats will not be responsible for delays or failed deliveries caused by:

  • incorrect address details,
  • incomplete contact information,
  • or unavailable recipients.

Additional shipping charges may apply for re-attempted deliveries or returned shipments.

Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery attempts fail due to customer unavailability or incorrect details, the package may be returned to us.

In such cases:

  • reshipping charges may apply,
  • and refunds may not include shipping costs.

Delayed or Lost Shipments

While we work with trusted courier partners, Superbrats is not liable for delays caused by:

  • courier disruptions,
  • natural events,
  • strikes,
  • preorder production delays,
  • or circumstances beyond our control.

If your package appears lost, please contact us and we will assist in resolving the issue with the courier partner.

International Shipping

Currently, Superbrats ships only within India.

Contact Us

For shipping-related queries, contact us at:

Email: hello@superbrats.in