Refund policy

Return, Exchange & Refund Policy

At Superbrats, every product is carefully packed and quality-checked before dispatch. Since apparel products are sensitive to hygiene and handling, we maintain a strict return and exchange policy.

By placing an order on our website, you agree to the terms below.

Exchange Window

We only accept exchange or issue-related requests within 3 days of delivery.

Requests raised after 3 days from the delivery date will not be accepted.

Eligible Exchange Criteria

A product will only be considered eligible if:

The item is unused and unwashed
Original tags, packaging, and labels are intact
The product is in the same condition as delivered
A valid proof of purchase/order number is provided

Size Exchanges

We do not offer returns or refunds for size-related concerns.

However, we do offer size replacements/exchanges subject to product availability.

Customers requesting a size exchange must ensure:

The product is unused and unwashed
Tags and packaging are intact
The exchange request is raised within 3 days of delivery

Reverse shipping charges for size exchanges may be applicable and may need to be borne by the customer.

Damaged, Defective or Incorrect Products

If you receive:

a torn product,
a damaged item,
a manufacturing defect,
or an incorrect product,

please contact us within 48 hours of delivery with clear photos/videos of the issue.

After verification, we will provide:

a replacement,
exchange,
or refund, depending on the situation.

Non-Eligible Cases

We will not accept exchanges or refunds for:

Used or washed products
Products with removed tags
Minor colour variations due to screen/display differences
Damage caused after delivery
Requests raised after 3 days
Products purchased during special sales or promotional events (if marked non-returnable)

Refund Policy

Superbrats follows a replacement-first policy.

Refunds are only provided in cases where: